Hello, I have an offer for sim only upgrade on my profile on the app. But when I click on the offer I am taken to a different not as good offer.
The offer advertised is unlimited data, unlimited minutes and unlimited calls at £10 a month for 12 months.
But when I click on it, I get sent to a deal that is £6 per month but only 8GB of data, unlimited calls and texts. For 24 months.
I'd love to know how to get the first deal that is advertised on my account please?
Thank you
Best answer by andewhite
Try discussing your upgrade options with the telephone sales team,
Contact iD sales on 020 7139 1397 between 9am - 6pm.
+26Try discussing your upgrade options with the telephone sales team,
Contact iD sales on 020 7139 1397 between 9am - 6pm.
+24Hi there
If the app/website takes you to a different upgrade that’s different than what’s showing, we’d certainly recommend calling our sales team on 02071391397 to discuss your options further.
Thank you,
Tyler
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