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why have you not tsken direct debit and then blocked my account?

  • July 1, 2024
  • 1 reply
  • 34 views

My direct debit was not taken by you this month. You make it nigh on impossible to speak to anybody. Please get in touch with me to sort this out for next month as I am annoyed about the service I have received here

Best answer by Tyler

Hey there @Junosboots , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • Answer
  • July 16, 2024

Hey there @Junosboots , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler