Skip to main content
Solved

speeding up transfer to ID


I thought I had to give 02 30 days notice to transfer over to ID mobile . I have set it for later this month . Can I change my transfer day to this week ? I have given the PAC code ? Is there a way of speeding it up ? 
 

wrightyred 

Best answer by andewhite

Okay @Wrightyred, forum members can’t help with switching so try speaking to an iD customer adviser about changing the date, by using the online iD Mobile Live Chat service.

The advisers work 9am - 8pm on weekdays - the iD Mobile chatbot works 24/7.

Tell the chatbot you want to “talk to a person” - repeat this a few times. 

🤞

View original

8 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12438 replies
  • Answer
  • July 3, 2024

Okay @Wrightyred, forum members can’t help with switching so try speaking to an iD customer adviser about changing the date, by using the online iD Mobile Live Chat service.

The advisers work 9am - 8pm on weekdays - the iD Mobile chatbot works 24/7.

Tell the chatbot you want to “talk to a person” - repeat this a few times. 

🤞


  • Author
  • New
 Contributor
  • 4 replies
  • July 3, 2024

Not good waited 20 mins to get through , then when started putting in some details screen went blank ??? 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12438 replies
  • July 3, 2024
Wrightyred wrote:

Not good waited 20 mins to get through , then when started putting in some details screen went blank ??? 

Facebook Messenger or X can also be used, instead of Live Chat, to send a PM to iD support, @Wrightyred


  • Author
  • New
 Contributor
  • 4 replies
  • July 3, 2024

Will give it a go 😎👍👍


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12438 replies
  • July 3, 2024
Wrightyred wrote:

Will give it a go 😎👍👍

Neither is pseudo real-time though, @Wrightyred

Sometimes it takes an hour or two before an iD adviser responds.

🍀


  • Author
  • New
 Contributor
  • 4 replies
  • July 3, 2024

Been an hour already so not that fast ? 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12438 replies
  • July 3, 2024

Yeah @Wrightyred, only iD Live Chat is pseudo real-time.

Replies to a PM, via Facebook Messenger or X, can take an hour or two, but do sometimes take longer.

The iD Mobile staff working in this forum, currently seem ~2-weeks behind real-time. 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • July 16, 2024

Hi @Wrightyred,

I hope that you managed to get assistance with this.

Please get back in touch if you require further assistance.

 

Kash