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Do i get refunded?

  • July 3, 2024
  • 4 replies
  • 80 views

  • Community Member

I’ve cancelled my phone number on ID and it will be deleted once 30 days are up i have 11 days till the number is deleted. I am still getting charged for the number, would i get refunded the money because we cancelled it, so far we’ve paid 1 bill close to a 2nd.

Best answer by andewhite

The question was 'do I get refunded'

You have not answered that

Please do.

Unfortunately the answer is no, @Teddybear

This topic has been closed for replies.

4 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 16, 2024

Hi @Lix,

Welcome to the Community!

If you have provided 30 days disconnection notice your billing will still continue.

Once the account is disconnected you will receive a final bill which will be due for payment within 14 days.

 

Kash


Teddybear
New Contributor
  • New Contributor
  • August 12, 2024

The question was 'do I get refunded'

You have not answered that

Please do.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 12, 2024

The question was 'do I get refunded'

You have not answered that

Please do.

Unfortunately the answer is no, @Teddybear


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • August 19, 2024

Hi @Teddybear 

 

You get charged through to the point of the disconnection taking place.

 

Tom