I have recently applied via carphone warehouse for a phone with id mobile network, but was refused due to failing id mobile credit check. I have a score of 999 out of 999 with the two leading agencies, and classed as excellent rating. Experian suggested I speak to id mobile and tell them to do a manual check as there is no reason to be refused. I have tried but cannot get anyone to speak to me, the one person I spoke to via online chat flatly refused to put me though to anyone senior. What makes it even more ridiculous is I already have a sim only plan with id mobile. Can anyone suggest how I get to actually speak to someone who will listen and help?
failed credit check
Best answer by Tom B
Hi
Your credit score would mean nothing to anybody beyond the company who provides the score to you, just because you have a perfect credit score with them doesn’t mean we’ll accept you for a credit check.
Unfortunately we cannot change the result of a credit check or give information beyond a yes or no, speaking to someone senior wouldn’t change this outcome, sorry.
Tom
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