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Shocking network speeds

M
Active Contributor

I’ve just got a new monthly ID mobile contract, and i am barely getting over 1meg speed. I have an iphone 12 pro max. Changed handset over to a new android mobile and it’s the same.

 

This speed is at home and out in my local area, I am in Barry close to Cardiff UK.

I really did not expect such poor network coverage, as i was with 3 for 12 years.

Sadly this is not acceptable in 2024 for network coverage in the UK.

As for support there is no dedicated number or app or anything for ID Mobile, I deeply regret swapping from 02.

Best answer by Matthew T

Thanks for feeding back @Mcfly74. Shame you left iD Mobile, but glad you’ve found more success with VOXI.

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3 replies

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1880 replies
  • July 24, 2024

Morning @Mcfly74,

Sorry to hear you're having issues. Has the situation improved at all?

Thanks.

iD Community Manager
M
Active Contributor
  • Mcfly74
  • Author
  • Active Contributor
  • 7 replies
  • July 25, 2024
Matthew T wrote:

Morning @Mcfly74,

Sorry to hear you're having issues. Has the situation improved at all?

Thanks.

It has improved as I closed my account and went to VOXI.

 

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • Matthew T
  • iD Mobile Employee
  • 1880 replies
  • Answer
  • July 25, 2024

Thanks for feeding back @Mcfly74. Shame you left iD Mobile, but glad you’ve found more success with VOXI.

iD Community Manager

Reply.


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