I am hew to ID mobile. Have an S24 that is causing me problems. No1 can hear me when I call them or they call me. Calls cut out too. I have tried the on-line chatbot thing but after waiting 40 minutes the message cam back with .....you have 428 minutes to wait. Customer Service seems non existent. Can anyone here offer any ideas?
Solved
caller cant hear me
Best answer by Matthew T
Hey
Are you still experiencing issues? If so try a NETWORK SETTINGS RESET. Hopefully this’ll fix things.
Thanks.
+24Hey
Are you still experiencing issues? If so try a NETWORK SETTINGS RESET. Hopefully this’ll fix things.
Thanks.
iD Community Manager
1 person likes this
+24- Go to Settings > System > Advanced > Reset
- Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS
- Touch RESET SETTINGS
- Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your Internet connection again.
I'm in the process of backing up & then will try the factory reset. Very cautious as don't want to lose photos or msgs from my mum who recently passed away
+24Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.