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direct debit

  • July 17, 2024
  • 1 reply
  • 16 views

My direct debit has been taken twice? 

Best answer by Matthew T

Hey @Lloyd1974,

If that’s the case, chat to our Live Chat team to arrange a refund. Alternatively, your account will be in credit, so your next bill will be covered using that credit.

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1880 replies
  • Answer
  • July 24, 2024

Hey @Lloyd1974,

If that’s the case, chat to our Live Chat team to arrange a refund. Alternatively, your account will be in credit, so your next bill will be covered using that credit.

Thanks.