My ID sim has not arrived - as usual, you can’t seem to get through to ID support.
Can I just get one from Currys? But how does ID mobile know that is then linked to my account? Am I being thick?
Joel
Answer
ID sim not arrived - can I just get one from Currys?
Best answer by andewhite
Okay
This will then need to be activated online, at which point it’s linked to your account.
FYI, today iD Mobile are affected by an apparently widespread IT problem.
This topic has been closed for replies.
+26Okay
This will then need to be activated online, at which point it’s linked to your account.
FYI, today iD Mobile are affected by an apparently widespread IT problem.
Thanks!
So, I already have one plan in my account (mine).
This other account is for my son. We are trying also to port his number from Sky (we have a PAC code).
Does that affect what you suggest at all, please?
Joel
+26Thanks!
...
Does that affect what you suggest at all, please?
Joel
Okay
If you’ve got the mobile number iD allocated for your son’s new connection to the iD network, then you’ll be able to get a replacement and activate this online.
If you haven’t got the iD mobile number for your son, you’ll need to speak iD customer service.
Try https://idmobile.co.uk/live-chat - advisers work until 8pm on weekdays (6pm at weekends).
🍀
+25Hi
A transfer would not interfere with a SIM card replacement.
If you’re activating the replacement before transferring a number, you’d need to use the number we give you when activating.
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
