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billing mistake

  • July 25, 2024
  • 1 reply
  • 33 views
Lullabette
Community Member

Hi there,

 

I received a letter from a debt agency for £24.

my online bills and bank statements are upto date and in credit.  I have a standing order.

 

i am the only person in my household who has a contract with ID mobile.  
 

please advise

 

 

Best answer by Matthew T

Hey @Lullabette,

I have checked your account, you’re right it’s all up to date and no outstanding payments are due. I’d suggest keeping hold of the letter for your records, but disregard it in the sense it seems to have been sent out by mistake.

Thanks.

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Lullabette
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1 reply

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 2001 replies
  • Answer
  • July 26, 2024

Hey @Lullabette,

I have checked your account, you’re right it’s all up to date and no outstanding payments are due. I’d suggest keeping hold of the letter for your records, but disregard it in the sense it seems to have been sent out by mistake.

Thanks.

iD Community Manager

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