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Change of payment details

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I have recently updated my payment details and as of now the direct debit is still not appearing on bank account. The payment is due 1st August.

Best answer by Tom

Hi @Martin Evans 

 

I’d recommend checking your texts, we typically send messages to let you know a direct debit has failed and we’ll try again.

 

I’d recommend ensuring all your details with iD Mobile (Name, Address etc) match exactly that of your bank account too.

 

Also using the search address feature in the app/website and not inputting manually.

 

Tom

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    5 replies

    Martin Evans
    Active Contributor
    • Martin Evans
    • Active Contributor
    • 9 replies
    • July 27, 2024

    I had two of my direct debits disappear from id records and not get taken watch out in my case accounts both went overdue I got no warning until got text from id saying they were going to suspend the sims. I would check your id account to see if direct debit details are still showing. I think there systems have a problem

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • August 5, 2024

    Hi @Derek Jones 

     

    A direct debit may only show with your bank once payment is attempted to be taken via that method.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • August 5, 2024

    Hi @Martin Evans 

     

    I’d recommend checking your texts, we typically send messages to let you know a direct debit has failed and we’ll try again.

     

    I’d recommend ensuring all your details with iD Mobile (Name, Address etc) match exactly that of your bank account too.

     

    Also using the search address feature in the app/website and not inputting manually.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Martin Evans
    Active Contributor
    • Martin Evans
    • Active Contributor
    • 9 replies
    • August 5, 2024

    Thank but k ow all this details were all correct. The fault is not on my side.  I got no warning of failed direct debit it just disappeared from my account details. Accounts the. Went into red again no warning 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • August 12, 2024

    Hi @Martin Evans 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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