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unable to add device to app

10 months ago
August 12, 2024
3 replies
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Karen hope
Active Contributor
6 replies

I am unable to add device to app. I keep getting invalid message. No idea how to resolve

Best answer by Karen hope

Thanks Tyler. Matthew sorted the issue. I was trying to log on and add my number. I think the issue arose because my PAC hadn’t been transferred. When I was joining I’D I entered PAC details etc. however nothing happened with the PAC (initially) I assume when clicking of e-sim something went astray. However when I joined there was such a flurry of emails I missed the one asking to submit a PAC form. Once I completed the online form I got my old number back and account was up to date the following day.

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Tyler C
iD Mobile Employee
4697 replies
10 months ago
August 19, 2024

Hey there @Karen hope, welcome to Community!

Are you trying to login, or register please?

What error comes up?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Karen hope
Author
Active Contributor
6 replies
Answer
10 months ago
August 21, 2024

Thanks Tyler. Matthew sorted the issue. I was trying to log on and add my number. I think the issue arose because my PAC hadn’t been transferred. When I was joining I’D I entered PAC details etc. however nothing happened with the PAC (initially) I assume when clicking of e-sim something went astray. However when I joined there was such a flurry of emails I missed the one asking to submit a PAC form. Once I completed the online form I got my old number back and account was up to date the following day.