Replacing eSim with Sim

This may work but I’ll never know because live chat is totally useless/not working and leads me nowhere. Slight correction, I’m in a 14 minute wait queue to speak to a member of the iD mobile chat team but as I’ve been waiting longer than that already. I’ve been told that I’ll need a 4-digit iD customer service pin which I haven’t got so no doubt this will prove to be another dead end. I expect my only course of action will be to cancel the direct debit as soon as possible. Without being able to use the eSIM, she can’t access anything about her account. Can someone at iD please help? A complete shambles.

@dennisrigg, hopefully you got on with Live Chat in the end. If not I’ve sent you another one in the post. Please allow up to 3 working days for it to arrive. Thanks.

Many thanks Matthew. Unsurprisingly I was cut off from Live Chat before anyone engaged with me. Thank goodness for this community as I was anticipating nothing short of cancelling my Direct Debit would get anyone’s attention. I look forward to receiving the Sim, and thank you once again.

Hi @dennisrigg,

I hope that you managed to get this sorted and activated.

If you require further assistance, please let us know and we can PM you.

Kash

Hi Kash.  Just when I thought things couldn’t get worse…

My wife still hasn’t received her sim through the post (promised to her 5 working days ago) and I was told on a customer services chat last evening that my sim isn’t working now so they’d send a replacement in the post. This means neither of us can make or receive calls.Today we’re not receiving texts, and can’t send them. 

I was given my PAC last evening but I can’t get the PAC for my wife without a sim….and iD haven’t provided one.

I’d like to simply cut all ties with iD and move to a provider with a record of very good customer care. It was on the 13th August that we moved to iD from Three and I wish I’d never done so. Can we please close our accounts and be given a PAC for my wife in order that we can move to another provider?

I’ve zero confidence in our sims arriving any time soon or that they’ll work if they do. What I can’t understand is why Which? Rate iD as anything as other than no stars for customer support - have I just been unlucky?

I appreciate that people like you on this community are attempting to sort out these problems which really shouldn’t exist.

Thanks for your help.

Dennis

Hi @dennisrigg,

Sorry to hear about this.

If you haven’t received the SIM you can request a replacement or collect one from your local Curry’s store.

However in order to check this out the account holder would need to contact us directly.

The account holder can get in touch with the Live Chat Team if they wish.

Kash