requested.
Once my plan had expired, I purchased a new phone therefore a new monthly sum of £12. Once I had set up a direct debit for said £12 I continued to pay until I realised that ID mobile had adjusted my original direct debit to £12 per month.
Therefore I have been paying twice for one service.
On discovering this I cancelled the DD I had set up when purchasing my phone.
I hope this is sufficient
Information.
Elizabeth Gibb
Solved
oaying twice for my service and being houndrd by debt collector when my bill is uptodate
Best answer by WelshPaul
Lullabette wrote:
I hope this is sufficient
No, it’s not sufficient. Your plan never expires unless you give the required notice, PAC out or use a STAC. So now you have two active plans and if you want to close one, you need to contact iD Mobile and give them 30 days notice as per your agreement terms.
+24Lullabette wrote:
I hope this is sufficient
No, it’s not sufficient. Your plan never expires unless you give the required notice, PAC out or use a STAC. So now you have two active plans and if you want to close one, you need to contact iD Mobile and give them 30 days notice as per your agreement terms.
+24Hi
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