Skip to main content
Solved

my phone sim been copied

  • September 13, 2024
  • 2 replies
  • 59 views

Emma Morris
New
 Contributor

I had a text yesterday to say my new sim been activated not ordered myself, 10 minutes later. My signal went down, luckily I was connected to WiFi then they managed to access my PayPal and then try to take money from cards registered I don’t have a working phone can’t speak to anyone in person on ID Mobile. Chat team said there was an outage!,, but my husband can use his phone on same network waiting to call complaints line absolute nightmare apparently you can pay £5 to get a replacement sim from curry’s so doesn’t have to be sent to your address god knows how this has happened but not happy with security need some one to contact me ASAP

Best answer by andewhite

Unfortunately @Emma Morris, iD Mobile customer service, help, and support options are entirely online. 

You can also contact iD Mobile by sending a PM via Facebook Messenger, or X (formerly Twitter). 

The advisers work until 8pm on weekdays (6pm at weekends).

Replacement iD Mobile SIM cards are free from any Currys store. 

View original

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12442 replies
  • Answer
  • September 13, 2024

Unfortunately @Emma Morris, iD Mobile customer service, help, and support options are entirely online. 

You can also contact iD Mobile by sending a PM via Facebook Messenger, or X (formerly Twitter). 

The advisers work until 8pm on weekdays (6pm at weekends).

Replacement iD Mobile SIM cards are free from any Currys store. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4697 replies
  • September 16, 2024

Hey there @Emma Morris , we’re very sorry to hear that.

 

Due to the important nature of your issue, please contact us immediately via live-chat to have this looked into:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler