Skip to main content
Solved

outgoing calls not connecting

  • September 18, 2024
  • 1 reply
  • 191 views
L
New
 Contributor
  • LWB
  • New
 Contributor
  • 1 reply

For the last few days I've been unable to make outgoing calls. When I try to call, it says 'calling' on the screen but it doesn't ring, then cuts out.

I can send and receive text messages fine

My husband is on ID too and has no issues.

Best answer by Matthew T

@LWB do you have 4G VoLTE calling on? For Samsung A14:

  1. Open ‘Settings’.
  2. Tap ‘Connections’.
  3. Tap ‘Mobile Networks’.
  4. Tap ‘4G Calling’.
  5. Make sure the 4G Calling is set to ON.

Thanks.

View original

    1 reply

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1995 replies
    • Answer
    • September 23, 2024

    @LWB do you have 4G VoLTE calling on? For Samsung A14:

    1. Open ‘Settings’.
    2. Tap ‘Connections’.
    3. Tap ‘Mobile Networks’.
    4. Tap ‘4G Calling’.
    5. Make sure the 4G Calling is set to ON.

    Thanks.

    iD Community Manager

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement