unable to make calls

Have you tried all the steps in this article @Lorena62?

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Thanks.

@Lorena62 glad you’re back online @Lorena62. Thanks.

Unable to make calls via my contacts or dialling number. 

@cjcox, this is likely due to the recent 3G Switch Off, have you followed the steps in this article?

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Thanks.

Well thank you iD for not letting us know that you intended to stop our phones working. I will be leaving iD.

@cjcox - Please note that all UK networks will be switching off their 3G network. Here’s an article about it from MoneySavingExpert:

Looking at your account, you’re out of contract, so could upgrade to a 4G VoLTE handset, starting from £10.99 a month:

• How do I upgrade my phone? F.A.Q.

Thanks.

I have just finished a call with your Complaints person. The very helpful lady is sending me a new SIM which is guaranteed to solve my problem. Watch this space. Maybe I'm not leaving iD??

@cjcox - let me know how you get on. Thanks.

Been having the same issue for a while now , unable to make calls, both me and partner are on id mobile. Switch on airplane mode and then back off solves the issue. What's going on and is something been done to fix the issue that many are having. My phone is compatible etc and tried all the steps. Seems to be when we go into another area then when we get home we're unable to make calls until we switch airplane mode on then off which solves it until next time.

Hi @domodemon 

Thanks for getting in touch. 

We are sorry to hear you are experiencing issues with using the service. 

Which handset are you using please? Also, if this is happening in any particular areas, can you please provide the postcode?

Thanks, 

Nat