How can you report a user here? | iD Mobile Community
Skip to main content
Answer

How can you report a user here?

  • September 19, 2024
  • 2 replies
  • 76 views

Gouki
Active Contributor

I asked a question about changing the default customer service PIN, as it is not an option within the app (where it is stated in your welcome text). I received a PM from a user here with a normal mobile number to TEXT my personal details to with the query; they even signed off the PM with “iD Support”.

 

So, I see no details on how to block or report a user. How is this done here?

Best answer by Matthew T

@Gouki - We’ve already implemented some measures to mitigate this and are working with our partners at Gainsight on a resolution. Thanks.

This topic has been closed for replies.

2 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • September 19, 2024

@Gouki - We’ve already implemented some measures to mitigate this and are working with our partners at Gainsight on a resolution. Thanks.


  • New Contributor
  • September 19, 2024

The same happened to me, they signed the message as ID Customer Service but next to the name it says they don't work for ID. 

What an idiot!