BILLS FROM PHONE NO LONGER OWNED.

Hello, Kash. Thank you for your reply.

The last time I paid about £16 and I was made aware that you have already disconnected this tariff which has been inactive for more than three years.

I am now been asked to pay, through a debt collector, the amount of £24 for the same tariff.

I am a long time customer of iD Mobile with three active phones that I am still paying for regularly.

I will pay for this allegedly £24 that I owed but would like to request for the cancellation/disconnection of this tariff.

I would very much appreciate your comment on this matter at your earliest convenience.

Thank you.

Hi @Ton Ton Mabini 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi. 

I’m still being harassed by the Debt Collector and now the amount has increased from £24 to £32.

@Ton Ton Mabini -

Have you paid the outstanding balance? Here are the steps to cancel the plan:

• How do I cancel my iD Mobile plan? F.A.Q.

Thanks.

Hi, Matthew.

As far as I know, all the outstanding balance was paid off when its contract ended.

Hmm, something doesn’t sound right @Ton Ton Mabini -

Might be worth contacting Live Chat: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’. Thanks.