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esims not working

  • September 25, 2024
  • 4 replies
  • 349 views
S
New Contributor

Hello, I recently obtained an eSIM after my physical sim stopped making/accepting calls. The eSIM experience has been patchy at best & is now only allowing me access to mobile data, I can only make calls via WhatsApp. Any help greatly receivedđź‘Ť

Best answer by andewhite

Hi, it’s showing 4/5g but no telephone signal. I can make/receive calls when connected to WiFi. What’s volte, never heard of it?👍

This iD online article might help.

VoLTE is the iD network service you need to use for making/receiving calls over a 4G mobile network, @Sparky7510.  

You might be in an area where the iD Mobile 3G network service has been switched OFF.

    This topic has been closed for replies.

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • September 25, 2024

    Does this behaviour happen everywhere, @Sparky7510? 

    Perhaps you’re using the handset with your iD eSIM in an area where their 3G network service has been switched OFF, so need to have VoLTE enabled on your handset. 

    Forum member (non-iD).
    S
    New Contributor
    • Sparky7510
    • Author
    • New Contributor
    • September 25, 2024

    Hi, it’s showing 4/5g but no telephone signal. I can make/receive calls when connected to WiFi. What’s volte, never heard of it?👍

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • September 25, 2024

    Hi, it’s showing 4/5g but no telephone signal. I can make/receive calls when connected to WiFi. What’s volte, never heard of it?👍

    This iD online article might help.

    VoLTE is the iD network service you need to use for making/receiving calls over a 4G mobile network, @Sparky7510.  

    You might be in an area where the iD Mobile 3G network service has been switched OFF.

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • September 30, 2024

    Hi @Sparky7510,

    Welcome to the Community!

    I hope that the information that @andewhite has provided helped you out.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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