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Data

  • September 25, 2024
  • 3 replies
  • 69 views

  • Active Contributor
  • 6 replies

SMS says I gave used 100% of my data. App says I have 15GB. Which is true and which is false?

Best answer by Kash

Hi @nfiner,

Welcome to the Community!

Is any of your data an add-on?

If so this will start after the plan allowances have been used so you’ll get the text once the data has been used.

 

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • October 1, 2024

Hi @nfiner,

Welcome to the Community!

Is any of your data an add-on?

If so this will start after the plan allowances have been used so you’ll get the text once the data has been used.

 

 

Kash


  • Author
  • Active Contributor
  • 6 replies
  • October 1, 2024

No. You have completely missed the issue. I received an SMS saying i had used all my data  but app said i had loads ( carried over). I still don’t know which was correct. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • October 4, 2024

Hi @nfiner 

 

Have you made an upgrade recently?

 

Tom