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Cancel order

  • September 26, 2024
  • 6 replies
  • 334 views

  • New
 Contributor
  • 3 replies

Just ordered new phones, not had a confirmation email, so worried that I have been conned.

Is this usual not to have a confirmation email?

I gave all the information required including bank details -over the phone was this a genuine order?

Best answer by WelshPaul

id Mobile don’t cold call their customers. A quick google of that number and it’s a scam. Cancel your cards!!!

If any mobile phones turn up at your address, keep them. If you get a call informing you that the wrong phones were sent to you, and you need to return them, it’s part of their scam.

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6 replies

WelshPaul
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  • Platinum 
Contributor
  • 2958 replies
  • September 26, 2024

What number did you call @Goody? Was it 0207 139 1356?

 


  • Author
  • New
 Contributor
  • 3 replies
  • September 26, 2024

No ID rang me on my landline, after they could not get me on my mobile

The Agent was Jason and he gave me this number  07441396375 I think is was a CON, 


WelshPaul
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  • Platinum 
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  • 2958 replies
  • Answer
  • September 26, 2024

id Mobile don’t cold call their customers. A quick google of that number and it’s a scam. Cancel your cards!!!

If any mobile phones turn up at your address, keep them. If you get a call informing you that the wrong phones were sent to you, and you need to return them, it’s part of their scam.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 1, 2024

Hi @Goody,

Welcome to the Community!

Please let us know if you require further assistance and we can help you out.

 

Kash


  • New
 Contributor
  • 1 reply
  • November 24, 2024

I have made a order and no email came through amd when checked spam I have ordered twice could I cancel one order ref 136877592 please 


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  • iD Mobile Employee
  • 2216 replies
  • November 25, 2024

Hi ​@Kellyp8558 

 

Thanks for getting in touch with us here on the community. 

To cancel the order, please reach out to our Live Chat team with the order reference here

 

If you have any further questions, please do not hesitate to get back in touch. 

 

Thanks, 

 

Nat