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Keeping existing number

  • October 1, 2024
  • 1 reply
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Jeremy Bradshaw
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 Contributor

I registered my PAC code during the ordering process on a new phone, and the transfer date is today.

I’ve put the SIM in my new phone after I shit it down but not powered back on yet.

Should I power on now (8:30am) or wait til a certain time or until I get some email that the transfer has taken place before I power up with the sim?

I just got an SMS on my old phone with the number I’m transferring, so the transfer hasn’t taken place yet. I’m not sure what will happen if I power up before the transfer as presumably I could have a new number temporarily.

Best answer by Tom

Hi @Jeremy Bradshaw 

 

If your old SIM has turned off, we’d recommend using the new SIM in your device and turning it off/on periodically to help kick it into action.

 

All transfers should complete before 10pm on the date given/selected.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • October 4, 2024

    Hi @Jeremy Bradshaw 

     

    If your old SIM has turned off, we’d recommend using the new SIM in your device and turning it off/on periodically to help kick it into action.

     

    All transfers should complete before 10pm on the date given/selected.

     

    Tom

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