Neil Shah | iD Mobile Community
Skip to main content
Answer

Neil Shah

  • October 5, 2024
  • 2 replies
  • 15 views

I have just activated my new Id

mobile but I cannot make or receive calls

Best answer by Decembersangel72

Hi @Nshah5891 

Can you send/receive texts and use data?
What phone do you have?
Is it on the Approved Handsets list for use with the 4G network? https://www.idmobile.co.uk/help-and-advice/approved-handsets
Have you checked if the 3G network has been turned off in your area? https://www.idmobile.co.uk/help-and-advice/coverage
Has your device been set up to connect to the VoLTE (4G) network?

Hopefully someone will be able to help you further with answers to these questions.

This topic has been closed for replies.

2 replies

Decembersangel72
Gold Contributor
Forum|alt.badge.img+16

Hi @Nshah5891 

Can you send/receive texts and use data?
What phone do you have?
Is it on the Approved Handsets list for use with the 4G network? https://www.idmobile.co.uk/help-and-advice/approved-handsets
Have you checked if the 3G network has been turned off in your area? https://www.idmobile.co.uk/help-and-advice/coverage
Has your device been set up to connect to the VoLTE (4G) network?

Hopefully someone will be able to help you further with answers to these questions.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 9, 2024

Thanks for helping @Decembersangel72 - @Nshah5891 do you need any more assistance? Thanks.