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sim card showing different number

  • October 22, 2024
  • 1 reply
  • 154 views

Footballhayles
New
 Contributor

Hi despite getting a pac code iMessage is still showing a different number to that of my actual phone. How do I change this please?

Best answer by Tyler

Hey there @Footballhayles, welcome to Community!

 

Please try the following:

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Thanks,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • Answer
  • October 24, 2024

Hey there @Footballhayles, welcome to Community!

 

Please try the following:

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Thanks,

Tyler