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new to id account

  • October 31, 2024
  • 2 replies
  • 60 views
P
Community Member

A friend is switching from 3 to ID she has filled in the forms and sent her PAC  code to ID.  She has had emails verifying her bank account and receipt of forms   The account is supposed to start from tomorrow (1st Nov) but she has heard nothing from ID about starting. What to do?

Best answer by Daz_S

What to do?

 

Hopefully nothing.

When you give us your PAC or STAC, we can switch or ditch your number on the next working day by 10pm. Here are the exact timescales:

 

Give us your PAC or STAC by Switching Date
Monday before 5:30pm Tuesday
Monday 5:30pm - Tuesday 5:30pm Wednesday
Tuesday 5:30pm - Wednesday 5:30pm Thursday
Wednesday 5:30pm - Thursday 5:30pm Friday
Thursday 5:30pm - Friday 5:30pm Monday
Friday 5:30pm - Monday 5:30pm Tuesday

 

What happens once my switch is complete?

 

We’ll send you a text to your iD Mobile SIM as soon as your switch is complete. Your old account should immediately disconnect. If this does not happen, you’ll need to contact your old network provider.

 

Have a read here about joining and it also tells you what to do if things don't go very well and still need help

 

 

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    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • Answer
    • October 31, 2024

    What to do?

     

    Hopefully nothing.

    When you give us your PAC or STAC, we can switch or ditch your number on the next working day by 10pm. Here are the exact timescales:

     

    Give us your PAC or STAC by Switching Date
    Monday before 5:30pm Tuesday
    Monday 5:30pm - Tuesday 5:30pm Wednesday
    Tuesday 5:30pm - Wednesday 5:30pm Thursday
    Wednesday 5:30pm - Thursday 5:30pm Friday
    Thursday 5:30pm - Friday 5:30pm Monday
    Friday 5:30pm - Monday 5:30pm Tuesday

     

    What happens once my switch is complete?

     

    We’ll send you a text to your iD Mobile SIM as soon as your switch is complete. Your old account should immediately disconnect. If this does not happen, you’ll need to contact your old network provider.

     

    Have a read here about joining and it also tells you what to do if things don't go very well and still need help

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • November 1, 2024

    Hi @PaulCopp 

     

    Thanks for getting in touch. 

     

    Can you please confirm if your friend has received their handset/SIM from us?

    Also, please do refer to the information provided by @Daz_S (thank you) as this will help understand the porting timescales. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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