I have closed my account with idmobile and have been informed that there is an outstanding refund due but my direct debit has been cancelled. How do I receive this money?
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Outstanding refund due on closed account
Best answer by Daz_S
From previous experiences (none as yet with iD) ...
The business that owes you money after you’ve ceased/terminated services (and after confirmation from them, you’ve then rightly stopped/cancelled the DD) they will either attempt to return those funds to the bank account details they hold for your closed account.
Or failing that they tend to issue a posted* cheque to whom owned the account and therefore to the address registered for the (now closed) account.
I seem to recall some businesses keep our details for quite a number of years after leaving them🙄
*some will insist on signed for proof of delivery.
edit. I should have made the above clearer, when I said rightly, this assumes we parted on bad terms.
+22From previous experiences (none as yet with iD) ...
The business that owes you money after you’ve ceased/terminated services (and after confirmation from them, you’ve then rightly stopped/cancelled the DD) they will either attempt to return those funds to the bank account details they hold for your closed account.
Or failing that they tend to issue a posted* cheque to whom owned the account and therefore to the address registered for the (now closed) account.
I seem to recall some businesses keep our details for quite a number of years after leaving them🙄
*some will insist on signed for proof of delivery.
edit. I should have made the above clearer, when I said rightly, this assumes we parted on bad terms.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+24Hey there
To receive your refund, please contact our live-chat, who can re-activate your direct debit, and refund you that way:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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