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Imessage after porting

  • November 12, 2024
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Hi, I have recently joined ID mobile.

My number has ported over from EE, however the iMessage has not activated.

I have tried all steps I’ve read here, reset the network settings, etc.

Any help would be good please.

Best answer by andewhite

Unfortunately @suggsy, sometimes it’s just a question of waiting. 

Even Apple advise their iMessage service can take up to 24-hours to activate. 

https://support.apple.com/en-gb/119859

Also, double-check your Settings > General > Language & Region > Region is United Kingdom.

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andewhite
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  • November 12, 2024

Unfortunately @suggsy, sometimes it’s just a question of waiting. 

Even Apple advise their iMessage service can take up to 24-hours to activate. 

https://support.apple.com/en-gb/119859

Also, double-check your Settings > General > Language & Region > Region is United Kingdom.


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  • November 12, 2024
andewhite wrote:

Unfortunately @suggsy, sometimes it’s just a question of waiting. 

Even Apple advise their iMessage service can take up to 24-hours to activate. 

https://support.apple.com/en-gb/119859

Also, double-check your Settings > General > Language & Region > Region is United Kingdom.

Ok thank you for the response, I’ll wait and see what happens.

Im hoping all should be good soon, today is the porting day and I think it’s sort of half done so far, so should be ok later hopefully.

Thank you.


andewhite
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  • November 12, 2024
suggsy wrote:

Ok thank you for the response, I’ll wait and see what happens.

I’m hoping all should be good soon, today is the porting day and I think it’s sort of half done so far, so should be ok later hopefully.

Thank you.

UK mobile number transfers don’t happen immediately, @suggsy.

You’ll know when iD have started working on your port-in request, because your EE SIM will stop working. It usually takes iD several hours to complete the number transfer, while they provision all their network services with the number you wanted to keep.

When I joined iD my old provider’s SIM stopped working around 11am, and my port was finished around 3:30pm.

🤞


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • November 12, 2024

Hey there @suggsy, welcome to Community!

 

We hope the kind support from @andewhite was/is able to help. Should you still have issues with this in the next couple of days, please get back to us here or via our live-chat, and we’d be more than happy to help:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Kash
iD Mobile Employee
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  • November 12, 2024

Hi @suggsy,

Please let us know how you get on.

If you require further assistance, please let us know.

 

Kash


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  • November 12, 2024

Wow, thank you all for the help and advice, it seems all is good and working and I look forward to being involved and maybe help others if I can.

 

Thsnks again 


Tyler
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  • November 12, 2024

Hey there @suggsy, we’re very glad to hear and you’re very welcome!

 

Thank you for wanting to help our customers :)

 

Thanks,

Tyler