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my number to my number

  • November 27, 2024
  • 4 replies
  • 33 views

Steven Kiley
New
 Contributor

Got a contract and old payg need the number from old payg to new contract, how?

Best answer by Natalie W

Hello ​@Steven Kiley 

 

Thanks for getting in touch. 

 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account.

We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account. https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

 

Thanks, 

 

Nat 

 

 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12442 replies
  • November 27, 2024

Is the old PAYG number with iD Mobile, ​@Steven Kiley?  


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2296 replies
  • Answer
  • November 27, 2024

Hello ​@Steven Kiley 

 

Thanks for getting in touch. 

 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account.

We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account. https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

 

Thanks, 

 

Nat 

 

 


Steven Kiley
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • November 27, 2024

Can’t you just transfer the number as you advised me before I took the payg which I PAC coded to you when I joined 8 months ago


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4697 replies
  • November 28, 2024

Hey there ​@Steven Kiley, unfortunately, you cannot transfer your phone number directly from one iD contract to another.

 

Thanks,

Tyler