I am an existing ID Customer with an iPhone12 on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .
Since the order I have received the various emails confirming order , instructions to activate E sim etc etc
However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!
I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous !
This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out
I am supposed to be going away tonight, I need access to phone-calls !
Any ideas/suggestions , most welcome
Best answer by andewhite
GeoffT wrote:
I am an existing ID Customer with an iPhone12 on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .
Since the order I have received the various emails confirming order , instructions to activate E sim etc etc
However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!
I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous !
This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out
I am supposed to be going away tonight, I need access to phone-calls !
Any ideas/suggestions , most welcome
There is no call centre at iD Mobile, @GeoffT - so no telephone helpline.
Try the iD online Live Chat service - the customer advisers work until 8pm on weekdays.
I am an existing ID Customer with an iPhone12 on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .
Since the order I have received the various emails confirming order , instructions to activate E sim etc etc
However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!
I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous !
This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out
I am supposed to be going away tonight, I need access to phone-calls !
Any ideas/suggestions , most welcome
There is no call centre at iD Mobile, @GeoffT - so no telephone helpline.
Try the iD online Live Chat service - the customer advisers work until 8pm on weekdays.
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
