Skip to main content
Solved

Sim Card on old phone

  • December 2, 2024
  • 3 replies
  • 85 views

  • New
 Contributor
  • 1 reply

I am an existing ID Customer with an iPhone12  on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .

Since the order I have received the various emails confirming order , instructions to activate E sim etc etc 

However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!

I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! 

This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out 

I am supposed to be going away tonight, I need access to phone-calls ! 

Any ideas/suggestions , most welcome 

Best answer by andewhite

GeoffT wrote:

I am an existing ID Customer with an iPhone12  on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .

Since the order I have received the various emails confirming order , instructions to activate E sim etc etc 

However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!

I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! 

This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out 

I am supposed to be going away tonight, I need access to phone-calls ! 

Any ideas/suggestions , most welcome 

There is no call centre at iD Mobile, ​@GeoffT - so no telephone helpline. 

Try the iD online Live Chat service - the customer advisers work until 8pm on weekdays.

View original

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12436 replies
  • Answer
  • December 2, 2024
GeoffT wrote:

I am an existing ID Customer with an iPhone12  on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .

Since the order I have received the various emails confirming order , instructions to activate E sim etc etc 

However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!

I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! 

This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out 

I am supposed to be going away tonight, I need access to phone-calls ! 

Any ideas/suggestions , most welcome 

There is no call centre at iD Mobile, ​@GeoffT - so no telephone helpline. 

Try the iD online Live Chat service - the customer advisers work until 8pm on weekdays.


  • Author
  • New
 Contributor
  • 1 reply
  • December 3, 2024

Thanks

This is now sorted


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2296 replies
  • December 3, 2024

Hello ​@GeoffT 

 

Thanks for getting in touch. 

 

We are very happy to hear this has now been sorted for you. 

Please do get in touch if you require any assistance in the future. 

 

Thanks, 

 

Nat