My number is due to transfer over from vodaphone today. The signal has gone on my old phone but nothing has come through on my new phone. I’ve never not had any signal on both phones while doing a number transfer before and I’m concerned that my sim had no service before the number was due to transfer, is this due to a faulty sim?
Solved
Pac transfer not working 09/12/2024
Best answer by andewhite
Will1995 wrote:
… is it normal not to have any signal at all on both phones? I thought my new sim would work on new number until old number was transferred over.
Unfortunately
Once iD Mobile begin working on your switching request, they’ll have to reprovision their network services for your iD SIM, in order to use the number you wanted to keep on the iD network. This process can take several hours or more.
When I joined iD, 4-5 hours passed after my old provider’s SIM stopped working, before the number I wanted to keep worked properly on the iD network.
+24Hey there
Thanks,
Tyler
Thanks Tyler, is it normal not to have any signal at all on both phones? I thought my new sim would work on new number until old number was transferred over.
1 person likes this
+26Will1995 wrote:
… is it normal not to have any signal at all on both phones? I thought my new sim would work on new number until old number was transferred over.
Unfortunately
Once iD Mobile begin working on your switching request, they’ll have to reprovision their network services for your iD SIM, in order to use the number you wanted to keep on the iD network. This process can take several hours or more.
When I joined iD, 4-5 hours passed after my old provider’s SIM stopped working, before the number I wanted to keep worked properly on the iD network.
Forum member (non-iD).
1 person likes this
+24Hey there
If no signal after 10pm, please restart your phone, and if still no signal, let us know.
Thanks,
Tyler
Hi Tyler,
Still have no signal on new phone and I have received an email saying the switch is complete.
what should I do now? I’m going away for a few days this week and need signal!
+25Hi
I’m sorry to hear this, my best recommendation would be to try a replacement SIM card, one can be picked up from any Currys store, we can send them out, however if you’re going away for a few days soon, we may be a bit late to that and delivery issues may occur.
Tom
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