i keep losing sinal

Help keep losing signal

Hey there ​@Maria Witts, we’re sorry to hear that. What phone do you have and what’s your full postcode please?

Thanks,

Tyler

Google Pixel 9 pro.  Sn2

Hey there ​@Maria Witts, what’s the full postcode please?

Thanks,

Tyler

I'm getting the same issue. I've been with ID for years now but suddenly I'll have no signal and phone says this. I don't have another phone to use for a few weeks to see if it's the handset or sim card that's the issue

Hey there ​@Amanda Bee, sorry to hear that.

How long have you had issues for please?

Also, what phone do you have and what’s your full postcode?

Thanks,

Tyler

Hiya,

Its a Samsung Galaxy S22 ultra. The problem has been for about 6 weeks. 

Post code is HU6 8LJ. 

I used to get great signal in this area and the signal checker says its good 

Sorry to hear that ​@Amanda Bee. Do you have no signal at all? Does it affect calls, texts and data?

Do you always have the issue, or only sometimes?

Thanks,

Tyler

Hi Tyler, 

No. It will be fine for a week or so then I'll be out and about and it will all just go

Do you have a physical SIM card inserted into your phone ​@Amanda Bee?

Yes

Hey there ​@Amanda Bee, have you tried a free replacement SIM card with us before? If not, please see how below as we’d recommend doing so:

• How do I get a replacement SIM or eSIM? F.A.Q.

Thanks,

Tyler