Why has id changed my contracts when I have not ask for it and now no rollover? Keith
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plan
Best answer by Lauren
coloquil wrote:
Hi Lauren, CANT TELL YOU NANYMORE OTHER THAN I HAD 98 GB THEN IT ALLM DISAPEARED.
Keith
Okay no problem, we’ll be able to investigate.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
+19Hi
Are you able to provide some further information on this?
iD is not able to change your contract unless an upgrade has been processed, or a plan change request submitted.
The data rollover resets every other month, and also resets once there’s been a plan/tariff change.
-Lauren
Hi Lauren, CANT TELL YOU NANYMORE OTHER THAN I HAD 98 GB THEN IT ALLM DISAPEARED.
Keith
+19coloquil wrote:
Hi Lauren, CANT TELL YOU NANYMORE OTHER THAN I HAD 98 GB THEN IT ALLM DISAPEARED.
Keith
Okay no problem, we’ll be able to investigate.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
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