Skip to main content
Solved

Switching query

M
New
 Contributor
  • mattks
  • New
 Contributor
  • 1 reply

Hello,

I planned my switch from my number with giffgaff to id mobile on 13/01/25. I wanted to see my id mobile account online to check billing etc and I opened the account. When opening the account it asked for a number - my old number from giffgaff didn’t work so I put in the number I was given by id mobile and it worked. However, I just read on one of the help guides that you should set the online account up after your number has switched. I’m now worried I will lose my old number. I just want to check if my old (current) number will be ok and that the numbers will be switched so that I will have my old number on this ID contract

Best answer by Tom

Hi ​@mattks 

 

We suggest to wait to set up the iD Mobile app/website account after simply to avoid any confusion people can tend to have if they’re trying to sign up during a transfer.

 

Signing up to the app/website does not affect your transfer to iD Mobile at all, and the number seen in the app will automatically update soon after the transfer happens.

 

Tom

View original

    3 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • January 2, 2025

    Have you given your PAC from giffgaff to iD Mobile, ​@mattks? 

    If yes, the number you want to keep will be transferred to iD Mobile on the date you selected for your switch. 

    Forum member (non-iD).
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    M
    New
 Contributor
    • mattks
    • Author
    • New
 Contributor
    • 1 reply
    • January 2, 2025

    ​@andewhite - Yes I’ve submitted my switch with PAC code and the switch will happen on the 13th Jan

    Just wanted to check - as it said somewhere you should only open your online id mobile account after the switch has been completed but I opened the online account with the phone number id mobile gave me. Just wanted to check that the number in the phone number will change to my old one after the switch  or if I’ve done something wrong and should have waited to open the online account 

    I was worried I might have messed it up and might lose my number I’ve had for years

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • January 4, 2025

    Hi ​@mattks 

     

    We suggest to wait to set up the iD Mobile app/website account after simply to avoid any confusion people can tend to have if they’re trying to sign up during a transfer.

     

    Signing up to the app/website does not affect your transfer to iD Mobile at all, and the number seen in the app will automatically update soon after the transfer happens.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    1 person likes this
    • R
      rosezena

    Reply.


    Perks banner
    Terms & Conditions