Skip to main content
Solved

Cancelling sim only plan within 14 days cooling off

  • January 9, 2025
  • 1 reply
  • 124 views
N
Community Member

So I purchased a sim only 12 month plan from mobile.co.uk but want to cancel the contract as the signal is terrible. How do I go about doing this? On the live chat it says where did you purchase from and only gives a couple option. Since mobiles.co.uk is apart of curry's I selected curry's website but then it says to call them which I'm sure they won't have any details or idea of my contract 

Best answer by Natalie W

Hello ​@Naruto93 

 

Thank you for getting in touch with us here on the community. 

 

We are very sorry to hear you wish to cancel the service. 

Information on cancelling can be found here. 

 

The quickest way to submit the request would be via Live Chat. To bypass the automated portion of the chat, please enter ‘Speak to an adviser’.

 

Please let us know how you get on.

 

Thanks, 

 

Nat 

View original

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • Answer
    • January 10, 2025

    Hello ​@Naruto93 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you wish to cancel the service. 

    Information on cancelling can be found here. 

     

    The quickest way to submit the request would be via Live Chat. To bypass the automated portion of the chat, please enter ‘Speak to an adviser’.

     

    Please let us know how you get on.

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement