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PAC code -see detail below

  • February 7, 2025
  • 2 replies
  • 38 views
W
Community Member

I need to switxh from 3

 

Best answer by andewhite

You need a transaction number, ​@wains1. 

If you don’t have your transaction number, best to contact customer service using the online iD Live Chat service. 

The iD advisers work until 8pm on weekdays (6pm at weekends) - tell the bot you’d like to “talk to a person”. 

 

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    2 replies

    andewhite
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Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12450 replies
    • Answer
    • February 7, 2025

    You need a transaction number, ​@wains1. 

    If you don’t have your transaction number, best to contact customer service using the online iD Live Chat service. 

    The iD advisers work until 8pm on weekdays (6pm at weekends) - tell the bot you’d like to “talk to a person”. 

     

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • February 11, 2025

    Hello ​@wains1 

     

    Thank you for getting in touch with us here on the community. 

    As ​@andewhite  has suggested, you would need to enter your transaction number on the form. 

    Have you been able to locate this? 

     

    If you are having issues, please do let us know and we will be happy to help. 

     

    Thanks, 

     

    Nat 

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