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Not Able To Upgrade

  • February 7, 2025
  • 2 replies
  • 44 views

robclqhn82
Community Member

Tried to upgrade today to the Motorola Razr 50 and was told I cant upgrade to this phone because the handset was over £20 . I have never heard of this before . What is the point of offering a upgrade if when you try you are told this ? Also thie phone in my upgrade options 

Best answer by Daz_S

Hi there ​@robclqhn82 

 

You could call their dedicated sales team during normal business hours to discuss your renewal options - 0207 139 1397 - or even enquire as to why you’re seeing that message

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2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • February 8, 2025

Hi there ​@robclqhn82 

 

You could call their dedicated sales team during normal business hours to discuss your renewal options - 0207 139 1397 - or even enquire as to why you’re seeing that message


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  • iD Mobile Employee
  • 2216 replies
  • February 11, 2025

Hi ​@robclqhn82 

 

Thanks for getting in touch. We are sorry to hear you are experiencing issue when attempting to upgrade. 

Please do reach out to the sales team on 0207 139 1397 as they will be able to assist you further.

 

Thanks, 

 

Nat