coverage

Hi ​@ScottW 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with the service. 

As ​@andewhite has posted, we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

With regards to compensation, we do not offer compensation but we would be happy to review your bill for the impacted time period once the issue is confirmed as resolved. 

You can reach out to us here to discuss this or other contact methods area available within the link provided by andewhite. 

Thanks, 

Nat 

Looks like the issue still hasn't been resolved.  Are you able to adjust my bill accordingly please.  I rely on my phone to keep in contact with my family.  Are you able to advise when this issue will be resolved please as I may be forced into changing my provider.  I don't understand why this is taking so long to resolve.  Can you explain why please.

Thank you for your reply ​@ScottW 

Although we do not have the details of the issue here, we can raise a ticket with our technical team for further investigation.

This can take 3-5 working days but in some cases sooner. Please let us know if you wish to proceed and we will pop you over a private message. 

Nat