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blocked calls

  • February 12, 2025
  • 4 replies
  • 70 views
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  • Stuhas
  • New
 Contributor
  • 1 reply

Why can I not make calls on my phone when I have unlimited calls and messages. I get the message that I have reached my cap limit 

Best answer by Natalie W

Hello ​@Stuhas 

 

Thank you for getting in touch. 

 

If you have a spend cap on the account, this will prevent you from using the service is the charge will take you above your current limit. 

Please take a look at the link provided by ​@andewhite as this will list the charges. 

If you wish to increase your spend cap, this can be done via the settings in your online account / iD Mobile app.

 

Please let us know if you have any further questions. 

 

Thanks, 

 

Nat 

 

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    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • February 12, 2025

    Perhaps the numbers you’re calling aren’t included in the unlimited calls allowance of your iD plan, ​@Stuhas. 

    This community article might help. 

    Forum member (non-iD).
    N
    1 person likes this
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      Natalie W
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2216 replies
    • Answer
    • February 16, 2025

    Hello ​@Stuhas 

     

    Thank you for getting in touch. 

     

    If you have a spend cap on the account, this will prevent you from using the service is the charge will take you above your current limit. 

    Please take a look at the link provided by ​@andewhite as this will list the charges. 

    If you wish to increase your spend cap, this can be done via the settings in your online account / iD Mobile app.

     

    Please let us know if you have any further questions. 

     

    Thanks, 

     

    Nat 

     

    S
    New
 Contributor
    • Stuhas
    • Author
    • New
 Contributor
    • 1 reply
    • February 16, 2025

    Thanks to everyone  who replied. All sorted now Thanks.

    andewhite
    Tyler
    2 people like this
    • andewhite
      andewhite
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • February 17, 2025

    We’re glad to hear ​@Stuhas!

     

    Thanks,

    Tyler

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