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M
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Hi, I’ve recently joined and I can make calls but can’t receive calls !

any help appreciated!

Best answer by MZone

Don’t worry 

Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

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    MZone
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    • MZone
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    • March 6, 2025

     

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    M
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    • Malliebruce2025
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    • March 6, 2025

    Hi,

    no this doesn’t help. I can make calls but I can’t receive any 

    MZone
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    • MZone
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    • March 6, 2025

    It’s the same guide for making or receiving calls. 

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    M
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    • Malliebruce2025
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    • 5 replies
    • March 6, 2025

    I’ve tried everything. Apart from the VoLTE setting, which I can;t find on my Iphone (16 pro)

    MZone
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    • MZone
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    • March 6, 2025

    Has it just started to happen? Have you ported your old number across to iD and the port date is today?

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    M
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    • Malliebruce2025
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    • March 6, 2025

    Yes, ported over today.

     

    strange I can make calls but not receive calls though 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • March 6, 2025

    Hello ​@Malliebruce2025 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with receiving calls. 

    To confirm, do you have a port in scheduled? 

     

    Thanks, 

     

    Natalie 

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    MZone
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    • March 6, 2025

    ​@Malliebruce2025 The port can take up to 10pm tonight to fully complete. The situation you’re experiencing is a normal part of the porting process. Keep turning your phone off/on intermittently during this time and eventually it will all work. You should get a SMS when it’s fully complete. If not working by tomorrow morning please post back. 

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    M
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      Malliebruce2025
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    • Malliebruce2025
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    • March 6, 2025

    Yes, port scheduled today but I recta text saying it had been completed

    MZone
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    • Answer
    • March 6, 2025

    Don’t worry 

    Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Malliebruce2025
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    • March 6, 2025

    It’s now working !

     

    thanks for your help 

    MZone
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    • MZone
      MZone
    MZone
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    No worries 😉 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • March 6, 2025

    Glad to hear it is now working ​@Malliebruce2025 

    Please get in touch if you require assistance in the future. 

     

    Natalie 

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