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Line rental

H
Community Member

Why am i being charged over £100 for line rental? I have 21 days left on my contract and never heard of line rental charges before.

Best answer by Tom B

Hi ​@h0lly.t0vey 

 

Your line rental is your normal monthly amount, have you changed your billing date recently?

 

https://www.idmobile.co.uk/directdebit

 

Tom

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    MZone
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    • MZone
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    • March 10, 2025

    Have a look at you bill on your online account/iD app.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@h0lly.t0vey   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom B
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    • Tom B
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    • Answer
    • March 11, 2025

    Hi ​@h0lly.t0vey 

     

    Your line rental is your normal monthly amount, have you changed your billing date recently?

     

    https://www.idmobile.co.uk/directdebit

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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