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Android phone not working calls

Best answer by Tom B

Hi ​@mhmalawi 

 

Okay, taking a look I don’t believe we officially support this device, usage of our SIM inside that device may not work properly.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom

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    andewhite
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    • andewhite
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    • March 13, 2025

    But your mobile data (Internet) and SMS texts OK, ​@mhmalawi? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
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    • March 13, 2025

    Hey there ​@mhmalawi, sorry to hear that.

     

    What phone do you have and what’s your full postcode please?

     

    Thanks,

    Tyler

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    M
    New
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    • mhmalawi
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    • 1 reply
    • March 13, 2025

    Cat 62pro

    Bl3

    Tom B
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    • Tom B
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    • Answer
    • March 14, 2025

    Hi ​@mhmalawi 

     

    Okay, taking a look I don’t believe we officially support this device, usage of our SIM inside that device may not work properly.

     

    https://www.idmobile.co.uk/help-and-advice/approved-handsets

     

    Tom

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    Decembersangel72
    Silver Contributor
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    Hi ​@mhmalawi 

    Do you have VoLTE enabled on your handset? You will need to have this turned on for use on every network.

    To enable VoLTE (4G voice calling) on your CAT S62 Pro, navigate to Settings > Network & Internet > Mobile Network and look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on. 

    If you can send/receive texts and use your data but not be able to make/receive calls then this is probably why.


    Good luck x

     

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