new customer, cant enable Call Forwarding

Hi ​@JustEddy 

Welcome and thank you for getting in touch. 

Sorry to hear you are experiencing issues activating call forwarding.

Which model of iPhone are you using please? 

Thanks, 

Natalie 

Hi,

  It`s an iPhone 16.

 I did a live chat yesterday and today with IDmobile support, but this hasn't been resolved.

They had me reset my network settings on the iPhone. Went through the Settings, Apps, Phone, Call Forwarding, select the line, enable forwarding and enter the number etc.. Whenever I use the back arrow (the way you save the entered number), call forwarding defaults straight to OFF again and never saves the number.

At this stage the only resolution I can see is to move provider, unless you have any options?

Does ID Mobile actually 100% support call forwarding?

In theory, iD Mobile support call forwarding, ​@JustEddy. 

Perhaps their network configuration/settings for the iPhone 16 (being relatively new) aren’t correct at the moment. 

Switching may be the only option if this is a must have network service.    

You could be right, i cant see why it would be different on the iPhone 16 but I guess it`s possible.

I have another esim on the same phone and that can divert just fine (that`s a giff gaff sim), so I know the feature does work. It also worked on my EE esim before I swapped to ID mobile.

Hi ​@JustEddy 

Glad to hear the divert is working, as mentioned we do absolutely support it so there’s no reason on our side we’d know of that it wouldn’t work specifically on the iPhone 16.

Tom

similar problem. Pixel 8 and call forwarding won’t work with ID. I tried smarty as well, which I think also runs on 3, and that wouldn’t do call forwarding, but vodafone did. Any thoughts?

Hi ​@Bob123 

Sorry to hear this, could you give us a little more information as to where this fails?

Tom

Hi. 

1. I tried with going to calling accounts/call forwarding/always forward. I enter the number and get a message marked call settings/updating settings… This either times out or I get a “network or SIM card error.” The initial problem was with an eSIM so after talking to one of your customer service operatives I was sent a normal SIM. Same thing happens. I have tried the *002* code method but this doesn’t appear to work for me. I will continue to try…

Hi ​@Bob123 

Thanks for the info, despite it saying it’s failed, are you able to try making a call to that number that should divert and ensure that it is definitely failing?

Tom 

HI, It looks like with a lot of effort, it will forward calls instead of sending to voicemail if I don’t answer, but it has to go through several ring cycles before it will forward the call 

Hi ​@Bob123  iD do support call forwarding, I have found these steps from Google which should help with your Google Pixel phone - How to turn on call forwarding - Google Pixel Community