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karen cordes

Karen Redstone Cordes
Community Member

Why is  my  bill £27.70

Best answer by Tyler C

Hey there ​@Karen Redstone Cordes, have you managed to speak to the live-chat as advised by ​@WelshPaul.

 

If not, have you logged into the iD Mobile app/website and checked your bill, as it should state why it’s different? I.e, direct debit date change, upgrade/plan change, RPI/CPI April price increases, extra usage for texts, calls or data or roaming for example.

 

Thanks,

Tyler

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    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3073 replies
    • April 14, 2025

    Speak to the iD Mobile Live Chat team, who will be able to look into your account and advise further. Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • Answer
    • April 16, 2025

    Hey there ​@Karen Redstone Cordes, have you managed to speak to the live-chat as advised by ​@WelshPaul.

     

    If not, have you logged into the iD Mobile app/website and checked your bill, as it should state why it’s different? I.e, direct debit date change, upgrade/plan change, RPI/CPI April price increases, extra usage for texts, calls or data or roaming for example.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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