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  • Verg
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My old phone number was ment to be changed over yesterday but it still hasn't happend I've reset my phone a number of times and still nothing can anyone help thanks

Best answer by MZone

Sometime when you do it on your order it doesn’t go through. I suggest you do it again on the above link alternatively probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Verg   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • April 16, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • April 16, 2025
    MZone wrote:

     

    I did it at before check out and it still hasn't switched 

    MZone
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    • April 16, 2025

    Sometime when you do it on your order it doesn’t go through. I suggest you do it again on the above link alternatively probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Verg   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • April 16, 2025
    Verg wrote:

    My old phone number was ment to be changed over yesterday but it still hasn't happend I've reset my phone a number of times and still nothing can anyone help thanks

     

    Does your old service provider’s SIM still work, ​@Verg? 

    As mentioned by ​@MZone, unfortunately sometimes iD don’t process the PAC correctly, when submitted during the online checkout process.   

    Probably best to web chat with iD customer service, about your switch.

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    • April 16, 2025
    andewhite wrote:
    Verg wrote:

    My old phone number was ment to be changed over yesterday but it still hasn't happend I've reset my phone a number of times and still nothing can anyone help thanks

     

    Does your old service provider’s SIM still work, ​@Verg? 

    As mentioned by ​@MZone, unfortunately sometimes iD don’t process the PAC correctly, when submitted during the online checkout process.   

    Probably best to web chat with iD customer service, about your switch.

    At the minute it still works 

    Siân W
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    • Siân W
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    • April 16, 2025

    Hi ​@Verg 

    If your old SIM is still working, it sounds like the port hasn’t processed. You can do this again here - Switch | iD Mobile Network

    I hope this helps.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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