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my number

A
Community Member

I recently transferred to id, porting my old number across. The eSIM is activated and the ported number is working for everything. However, the number shown as My Number in Settings-Mobile Service is the one assigned by id and I am unable to change it manually. I have checked that the correct number (ie my old one) is registered with FaceTime, iMessage etc. 

is this a problem and can I change the number shown under My Number?

Best answer by WelshPaul

  1. Open ‘Settings’.
  2. Tap ‘General’.
  3. Tap ‘Transfer or Reset iPhone’.
  4. Tap ‘Reset’.
  5. Select ‘Reset Network Settings’.
  6. Enter your passcode, then tap ‘Reset Network Settings’.
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    3 replies

    MZone
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    • MZone
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    • 1224 replies
    • April 25, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • 3095 replies
    • Answer
    • April 25, 2025
    1. Open ‘Settings’.
    2. Tap ‘General’.
    3. Tap ‘Transfer or Reset iPhone’.
    4. Tap ‘Reset’.
    5. Select ‘Reset Network Settings’.
    6. Enter your passcode, then tap ‘Reset Network Settings’.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • April 26, 2025

    Hey there ​@acrompton, we hope the great advice from both ​@MZone & ​@WelshPaul have been able to help!

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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