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faulty upgraded phone

S
Community Member

I received my upgraded iPhone yesterday. It’s faulty. The swipe up does not work. I took it into curry’s and advised it’s faulty as the screen does not open up and it’s overheating.

i need to return and replace please

Best answer by WelshPaul

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Simply put, you need to speak with a live chat agent.

https://idmobile.co.uk/live-chat

 

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    WelshPaul
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    • WelshPaul
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    • Answer
    • May 1, 2025

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    Simply put, you need to speak with a live chat agent.

    https://idmobile.co.uk/live-chat

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
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    • MZone
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    • May 1, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • May 2, 2025

    Hi ​@Simmo69 

    So sorry to hear this. If the Currys store has verified it is faulty, we can exchange in for you. We can do this either in store or by post. 

    Please let us know if you want us to pop you a message to help further with this.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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