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end of contract special upgrade option more expensive

M
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  • mkok
  • Active Contributor
  • 7 replies

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. 
I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss. 
 

Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

Best answer by MZone

​@mkok Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

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    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2956 replies
    • May 6, 2025

    You have zero chance of getting the deal that is available on the Martin Lewis website as an upgrade, let alone a better one. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • mkok
    • Author
    • Active Contributor
    • 7 replies
    • May 6, 2025

    Well that’s is very poor customer service if what you say is true. 

    MZone
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    • MZone
    • Platinum 
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    • 1202 replies
    • Answer
    • May 6, 2025

    ​@mkok Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 7, 2025

    Hi ​@mkok  as  ​@MZone  has advised, can you please call our Sales Team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • mkok
    • Author
    • Active Contributor
    • 7 replies
    • June 14, 2025

    Well that was a laugh. I phoned the that number and they can’t match the offer. I also called the complaints line and raised a complaint. So basically a new customer gets a better offer than an existing one. To make it even worse if I let my contract expire (which it does in a month) I can’t take that offer (which actually goes to ID mobile and not a 3rd party ) as they won’t port it over. 
     

    Absolutely disgusting and no way to treat an existing customer. Looks like I’ll be moving on from ID mobile. 

    M
    Active Contributor
    • mkok
    • Author
    • Active Contributor
    • 7 replies
    • June 14, 2025
    Siân wrote:

    Hi ​@mkok  as  ​@MZone  has advised, can you please call our Sales Team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    No they couldn’t. In fact the whole thing was worse. See my new reply in this thread. 

    A
    iD Mobile Employee
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    • Anika
    • iD Mobile Employee
    • 142 replies
    • June 16, 2025

    Hi ​@mkok 

     

    We’re sorry to hear this.

     

    New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.

     

    Sometimes, a current customer deal will be better than a new customer deal, and vice-versa. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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