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Esther Kosi
Community Member

Hello! I got an upgrade and my monthly bill should be £17 ,but I just got charged my expired contract price £38.99 

Can someone explain please?

Best answer by Tom B

Hi ​@Esther Kosi 

 

The bill at the old rate likely was sent before the upgrade took place, however not to worry, your next bill will adjust accordingly and if you’ve overpaid, it’ll be credited.

 

 

Tom

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    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 380 replies
    • May 8, 2025

    ​@Esther Kosi  You are always paying in advance so you've upgrade so you should be paying your new payment of  £17 in your next monthly bill.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Esther Kosi
    1 person likes this
    • Esther Kosi
      Esther Kosi
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • May 9, 2025

    Hi ​@Esther Kosi 

     

    The bill at the old rate likely was sent before the upgrade took place, however not to worry, your next bill will adjust accordingly and if you’ve overpaid, it’ll be credited.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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