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My bill has been more than normal and direct debit got cancelled what do i do.

Flo Philomena
Active Contributor

I don't use up my data and paying over the top. At £44.99 and month how do I lower this. Due to not using I don't look to see if it is any higher so now my debit has been cancelled.

Best answer by WelshPaul

Cancelling your direct debit doesn’t cancel your plan. You’re just trashing your credit file and will likely fail any future credit check as a result. Oh, and any monies owed will be passed on to a debt collection agency. 

 

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    WelshPaul
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    • WelshPaul
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    • May 9, 2025

    Cancelling your direct debit doesn’t cancel your plan. You’re just trashing your credit file and will likely fail any future credit check as a result. Oh, and any monies owed will be passed on to a debt collection agency. 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • May 9, 2025

    Hi ​@Flo Philomena 

     

    If your contracted period has ended, we’d recommend using the app to take a look into a plan change or upgrade at a possibly lower cost.

     

    If you’re still in your contracted period, we won’t be able to lower your monthly amount based on usage, sorry.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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